Kindred Terms & Conditions
Kindred’s Golden Rules | Terms and Conditions | Effective as of Monday, 10th of August 2020
Kindred Hospitality Ltd (known as Kindred) operates as a members’ club and restaurant in London, UK. Kindred Memberships are intended for those who are looking to belong to a community. We ask that you use the space for more than just work; come with an open and inquisitive mind, and be open to making new connections. Members are required to adhere to our standards of conduct and our Golden Rules to ensure the safe use and enjoyment for members and their guests.
Each member contracts with Kindred Hospitality Ltd, who reserve the right to charge members a joining fee, an annual subscription fee and for admission to the premises from time to time (for special pre-booked events). The right to amend or waive any such fees or subscriptions from time to time shall be in Kindred’s sole discretion.
Your Membership Application
By completing and submitting your application for membership via our website, you agree to be bound by these Golden Rules. The Kindred team regularly reviews applications and aims to admit new successful applicants when space is available. The Kindred team has sole discretion as to who shall become a Kindred member.
You are free to withdraw your application at any time. Should you wish to do so, please contact our team at email@example.com. If your membership application is accepted, we will confirm this by sending you a welcome email next steps.
Membership is for a minimum period of one year and renewable thereafter on an annual basis. If you would prefer to pay monthly, please let us know when you apply and/or during your induction.
Membership renewals are not automatic and are reviewed by our team on a regular basis. The decision of the team is final and without appeal.
It is important for us to have your current details plus a photograph in our membership database. By becoming a member of Kindred, you agree that we can hold your personal details and a photograph of you for us to use in connection with your membership. If your contact or payment details change, please let us know as soon as possible and update your details on the Kindred App as soon as possible to avoid any disruption to your membership.
Upon approval or renewal of your membership, your membership fees become payable immediately. By providing us with your payment details, you accept and consent to being charged with membership fees in the form requested by Kindred upon your application being approved or renewed. It is within our discretion to amend our membership fees at any time, and we will notify you in advance if there are to be any changes to the amount, date or frequency of the payment of your membership fees.
Failure to pay the annual / monthly subscription (or any instalment thereof) within one month of the due date will result in the member not being admitted to Kindred and the membership being terminated.
Resignation of your Membership
All memberships are on annual contracts, but you can pay monthly if you prefer. The one-off admin fee is waived if you choose to pay annually. If your circumstances change and you need to cancel your membership, you’ll need to discuss with the membership team first and give at least a month’s advance notice. You may need to pay a small cancellation fee.
All membership cards must be handed to the Kindred Reception to gain entry to the Hall and the Top Floor during opening hours. Members may be asked to present their membership card when they sit down to eat or drink or if they open a bar tab. Where any member allows his or her card to be used by a non-member, such non-member shall be denied access to, or removed from Kindred and the member whose card was used may face suspension or termination of their own membership. Please notify us immediately if your membership card is lost or stolen.
Members are permitted to bring up to three guests with them to Kindred on any given day. Please be aware that during very busy times or for popular events we may have to restrict member/guest access. Please register your guests at reception on your arrival so we know to expect them. . Members’ guests will be asked to wait at reception until the member is present. For security reasons, the receptionist will not be able to take guests to the member. Members may not allow their guests to remain at Kindred (except in The Cellar) when they leave. Members are responsible for ensuring their guests follow all the Golden Rules and policies and can face suspension or termination of their membership if their guests violate such rules or policies.
Your child can attend as one of your guests and attend age-appropriate events with you. Please do not leave your child unattended in the building.
The baby changing facility is located on the bottom floor by the Cellar, which is easily accessible by the elevator in the middle of the building by the stairs.
You can bring your dog in providing they’re clean and dry, stay on the lead, stay off the furniture, and don’t disturb other people. We reserve the right to refuse entry to your dog.
Quiet phone calls are allowed everywhere except The Library and the Bradmore Room. Please be mindful of others working when on the phone. Movies, videos, songs, internet calls, presentations and all other audio must only be played through headphones and should not be audible to any other member or guest present. If on the occasion that The Bradmore room is not booked for a private hire, it is a quiet zone. Members are asked to hold discussions and phone calls elsewhere.
Kindred management and all staff members are required to adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning the members and their guests in the strictest confidence.
No member or guest shall purchase, sell, use or possess any object which is illegal or offensive while on the Kindred premises or in the immediate vicinity thereof. If any such objects are found, the item will be confiscated, the relevant member and/or guest will be removed from the premises, the membership in question will be terminated and depending on the circumstances we may have to call the police or relevant authorities.
All bills must be settled in full before leaving Kindred. There are no credit facilities. Members are responsible for their guests’ bills if they are not paid and such member may face suspension if such unpaid bills are not settled promptly.
Food and Beverages
Please avoid bringing in food and drink from outside into the building, or into our designated outdoors area. If you have a medical requirement and need to bring in food or drink for this purpose, please let us know beforehand.
Private Hire and Building Maintenance
We may at times close all or part of the building to members and their guests for private events or for necessary maintenance, repair or redecoration work. Where we close part of the building for private events, please honour and respect the privacy of all private events occurring in the building and refrain from communicating any information about the event to third parties in any medium.
Where all or part of the building is closed for maintenance, repair or redecoration work, or where we need to withdraw facilities or services because we consider that they may pose a risk to the health or safety of our members, guests or staff, or that they are detrimental to the business, we will seek to ensure that any such area, facility or service is reinstated as soon as practicable.
We love to hear what our members and guests get up to at Kindred. Whilst you are a member or a guest at Kindred, we may ask you to give your views of, and experiences at, Kindred and we may also film, video or photograph our member events and activities for use in our advertising, promotions, public relations, and other commercial/business purposes. If you take part in these interviews or events, you agree that we may use your name, image and limited other information and consent to us publishing any materials produced by, or for us, for any purpose without your further consent and you waive your right to receive any payment from us in connection with such publication.If you don’t wish to be included in any material of this kind, please let us know in writing
Accidents and Injuries
We want all our members and guests to relax and enjoy the activities and facilities available at Kindred in safety. If a member or guest has an accident or suffers any injury at, or in the vicinity of Kindred, please report this as soon as possible to a member of staff and in any event within 24 hours of the incident. As well as wanting to check on a member or guest’s well-being, this information is needed in order to help us comply with our health and safety obligations and for insurance purposes.
Entering / Leaving the Premises
All members and their guests are asked to respect our nearby residents by being quiet when entering or leaving the premises or while in the surrounding area.
Members and their guests should be aware that for safety reasons, we use CCTV throughout the building at Kindred. We do not give CCTV footage to civilians for personal use, but we will aid the police in any investigation where they require our CCTV footage.
Photographs and Video Footage
On occasion, we will be taking photographs and videos inside the building, during opening hours. If you do not wish to be in the photo or video, let us know by telling reception or by telling the photographer. These photos are likely to be used in our marketing materials. If you are taking your own photographs or videos inside the building, for your own social media, portfolio, or anything else, please let us know in advance and credit us appropriately.
All members and their guests are obligated to abide by our smoking policy in effect and to all applicable no-smoking governmental laws, rules and regulations. No smoking (including e-cigarettes and vapes) is allowed inside Kindred at any time. Kindred reserves the right to designate certain outside areas of the premises as smoking areas and to change the location of such areas at any time however, all members and their guests are requested to respect the wishes of other members and their guests with respect to smoking and to refrain from smoking when requested to do so.
Conduct by a member or guest that is prejudicial to the reputation and character of Kindred may result in suspension or expulsion of such member or guest. Such conduct may include inappropriate, violent or abusive behaviour or the communication of information concerning Kindred’s affairs, members or their guests to the media. An expelled member may not return as a guest or a customer. A refund of the expelled member’s subscription will be at the discretion of Kindred. Any member or members who wilfully remove, damage or destroy any property belonging to Kindred or to members or guests on the premises of Kindred will be liable to expulsion and/or suspension or termination of their membership.
Every member binds themselves to abide by the rules, bylaws and regulations of Kindred at all times upon acceptance as a member. If Kindred considers that any member’s (or their guests) conduct either inside or outside of the Kindred premises is, at its absolute discretion, contrary to the interests of Kindred, Kindred may with immediate effect expel the member or guest from the premises and/or suspend or terminate that member’s membership without having to give any reason to such member or guest.
Rights and Privileges of Members
A member shall be entitled to all the rights and privileges of a Kindred membership and shall be bound by these rules but shall have no proprietary rights in the premises or in respect of property of Kindred.
Post and Business Registration
Kindred does not have the facilities to accept post or packages on your behalf unless you have purchased the Co-Working Add-On Package. If you would like to have post sent to Kindred, please purchase the Co-Working Add-On Package. All post sent to Kindred are sent entirely at the member’s risk and Kindred shall not be liable for any loss, damage or destruction to any post or package. Please do not register your business address at Kindred on companies house unless you have purchased the Co-working Add-On Package. If we receive a post on your behalf or find that you have registered your company at Kindred without having the correct membership package in place, you will be fined £50+VAT per month to cover our costs.
Liability of Kindred
All items brought into the premises are brought and left entirely at the risk of a member or their guests. Kindred, its staff and/or agents shall not be liable to any member or guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury to a member or guest to the extent caused by the negligence of Kindred, its staff and/or agents. This is not intended to affect any mandatory rights a member or guest may have under local law that we cannot legally restrict or exclude.
Interpretation of the Rules
In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Kindred Team, whose decision with respect to your membership shall be final and without appeal.
These rules shall be governed and construed in accordance with English law and each member agrees to submit to the exclusive jurisdiction of the courts of England.
Amendments to the Golden Rules
Kindred may change the Golden Rules from time to time, by displaying notification of the change on www.wearekindred.com. Please be aware that the Golden Rules in your induction pack may not be completely up to date and that the latest version of the Golden Rules and terms & conditions are displayed on www.wearekindred.com.
Should you have any questions regarding your membership and/or our Golden Rules, please contact us at via firstname.lastname@example.org.
TERMS AND CONDITIONS OF USE OF WWW.WEAREKINDRED.COM
This website, www.wearekindred.com is owned and operated by Kindred Hospitality Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about ‘Kindred’, our restaurant, bar, café, live events space and co-working space in London, UK. The website also offers visitors to the site opportunity to subscribe to our newsletter, contact us, apply, sign up and pay for a membership, and book events and meals at the venue. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Requirements for creating an account:
In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key Commercial Terms:
When purchasing anything from our website (a membership subscription, tickets to an event or anything else for sale from the website), you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item or subscription when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
Returns and Refunds:
If you change your mind after buying a Kindred membership, you have a cooling-off period of 14 calendar days (starting the day after the purchase). Simply contact us on email@example.com with your purchase confirmation information and inform that you would like to cancel your membership subscription. We will then offer you a refund including the joining fee based on the original payment method. If you choose to cancel your membership after the 14 day cooling-off period, contact us with the relevant information and we will arrange a cancellation.
Ownership of intellectual property, copyrights and logos:
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Kindred Hospitality Ltd, with the exception of any stock imagery used. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
All users who join our online community have a public profile that is publicly visible to site visitors, other online community members and Kindred staff. Your public activity (such as posts or comments) will be visible to other visitors of the site. Any user of Wearekindred.com can always opt-out and exit the community, and upon doing so, your user’s profile will not be publicly visible. Naturally, in such event the user will not be able to use community features (e.g. liking, commenting or writing posts).
Promotional Emails and Content:
As per the General Data Protection Regulation that took effect in the EU on 25th May 2018, we will only send you messages and materials with promotional content by email if you have actively requested to be added to our mailing list. If you decide you no longer wish to receive promotional materials or notices, please just notify us at anytime.
Preference of law and dispute resolution:
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England, UK, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to all matters to be resolved via mediation first, after which if unsuccessful will be decided exclusively by a court of competent jurisdiction located in London, UK. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Customer support details & contact info:
Any and all queries, comments and complaints should be send to firstname.lastname@example.org. We will strive to address any issue raised quickly and efficiently.
These Terms are effective as of 10th August 2020.