1. WHO ARE WE?
This website (“Site”) is operated by Kindred Hospitality Limited, a company registered in England and Wales under registration number 10657116 (“Kindred”, “we”, “us” and/or “our”). Our registered address is Bradmore House, Queen Caroline Street, London, W6 9BW. You can contact us as indicated under the “Contact” section below. The data controller responsible for your personal data is the Kindred company with whom you contract as a customer, member or membership applicant (“Kindred”, “we”, “us” and/or “our”).
3. PERSONAL DATA WE COLLECT
We collect the following personal data about you:
Membership Application: The personal details you provide when submitting a membership application. This includes your name, address, e-mail address; business address and phone number; gender and date of birth; country; a picture of yourself; information about your work and other information that you elect to provide to support your application. We also collect information about your debit/credit card and bank account information provided by you to our payment service providers, that we require for the purpose of recording and processing your membership application (and administering your membership). For further details please also refer to the section below headed “Payment Information”.
Other Information: Personal details you choose to give when corresponding with us by phone or e-mail, participating in user/customer/member surveys or otherwise visiting and interacting with this Site or any other websites we operate, and personal data that you provide to us when you visit one of our venues or other premises. We can also combine personal data that you provide to us with other information we collect about you when you make a reservation through third-party services such as online restaurant-reservation or travel fare aggregator websites, as necessary to process your requests.
4. AUTOMATICALLY COLLECTED PERSONAL DATA
Log Data: When you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
5. HOW WE USE YOUR PERSONAL DATA
We use your personal data in the following ways:
To acknowledge, confirm and deal with your membership application (and where necessary put you on our waiting list). Such use of your data is necessary in order to implement your request to become a member.
Where you are a member, provide you with membership services, administer your membership account and contact you regarding your use of the services. Such use is necessary to respond to or implement your request and for the performance of the contract between you and us.
To complete and fulfill your reservation (for example meeting rooms, class bookings), for example, to process your payment, ensure that your room is available, and provide you with related customer service, including sending confirmations or pre-arrival messages, assist you with meetings, events or celebrations. Such use is necessary for the performance of the contract between you and us.
To contact you in connection with user/customer/member surveys and use any information you choose to submit in response, provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data.
Kindred and our affiliated businesses may provide you, or permit selected third party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you as a member or membership applicant. We (or such third party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.
As necessary for certain legitimate business interests, which include the following:
where we are asked to deal with any enquiries or complaints you make.
to administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.
to conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our members and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.
to provide postal communications which we think will be of interest to you.
if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.
to share personal data among our affiliated businesses for administrative purposes, for providing membership services and in relation to our sales and marketing activities.
we may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behavior.
for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.
to (a) comply with legal obligations, (b) respond to requests from competent authorities; © enforce our Golden Rules; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforcing or defending legal rights, or preventing damage.
We may use your personal data for other purposes which you have consented to at the time of providing your data.
6. DISCLOSURE OF YOUR INFORMATION
We share your personal data with third parties in the following situations:
Service Providers: Kindred, like many businesses, sometimes hires selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) credit reference agencies to protect against possible fraud, (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide membership services and other goods/services available on this Site or to members, (iv) web analytics providers, (v) providers of digital advertising services and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
Kindred Affiliated Businesses: We operate on a global scale. In order to provide the services you request from us, our affiliated businesses may access and process the information which we collect from you for the purposes described above, including to offer products and services to you. Our affiliated businesses will only use your data for the purposes for which we originally collected it.
Business Transfers: if we sell our business or our company assets are acquired by a third party personal data held by us about our members, membership applicants or customers may be one of the transferred assets.
Administrative and Legal Reasons: if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions, Golden Rules or other applicable contract terms that you are subject to or (iii) to protect us, our members, membership applicants, or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.
7. PAYMENT INFORMATION
Any credit/debit card payments and other payments you make through our Site will be processed by our third party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.
We may arrange that card or payment data you submit in support of a membership application or subscription fee is stored for the purpose of processing your application, initiating your membership and collecting your subscription fees if your initial application is successful (or if you are put on to a membership waiting list, please note that this data may be stored for later use to initiate your membership and subscription).
We store and use this card or payment information for the purpose of processing any future payments that you make as a member for additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.
You may choose to opt out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details to initiate your membership subscription fee or for the purpose of making any future purchases.
8. PERSONAL DATA TRANSFERS
Your personal data will be transferred to and stored in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), to our service providers and affiliated businesses for the purposes described above.
Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the United Kingdom or EEA. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as relying on our service providers’ Privacy Shield certification or implementing standard contractual clauses for data transfers. We have implemented data transfer agreements pursuant to applicable data protection law in order to implement appropriate safeguards for the transfer of personal data to Kindred group companies in countries outside the EEA. If you would like to receive more information on the safeguards that we implement, including copies of relevant data transfer contracts, please contact us as indicated below.
Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Site, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or log-in details with anyone else.
Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of personal data that you provide to us online.
10. PERSONAL DATA RETENTION
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.
11. YOUR PERSONAL DATA PROTECTION RIGHTS
Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
Right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your personal data, and we will do so:
If we are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing or
If we are processing your personal data for direct marketing.
Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns (you may find EU Data Protection Authorities’ contact information here.)
If you wish to exercise any of these rights please contact us as described in the “Contact” section below. We may also need to ask you for further information to verify your identity before we can respond to any request.
These Terms are effective as of 2nd August 2018.
Kindred Hospitality Ltd.
Last updated 28 Jan 2019.
Cookies and other technologies
A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard drive. Cookies can help a website like ours recognise repeat users and allow a website to track web usage behaviour. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. For more details on cookies and similar technologies please visit All About Cookies.
Cookies can be stored on your computer for different periods of time. “Session cookies” only last for as long as the browser session and are deleted automatically once you close your browser. “Persistent cookies” cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognise your computer when you open your browser and browse the Internet again.
The Site uses first party cookies (cookies set directly by us and are essential for using and navigating our services) as well as third-party cookies, as described below.
We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and our services. Pixel tags are a technology similar to cookies that can be embedded in online content or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.
Types of Cookies Used
Type: Strictly Necessary; Session
• Payments Engine
• Current Branch
• Identity Service
• Identity Session
Opt Out: Because these cookies are strictly necessary to deliver the Site and our services, you cannot refuse them.
Type: Analytics / Performance; Persistent
Google Analytics: Google Analytics helps understand how visitors use the Site. Google, Inc. (“Google”) will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and similar data relating to use of the. Your IP address and other information collected by this cookie will be sent to and stored by Google on servers in the United States. To learn how Google uses data collected on our Site, visit https://policies.google.com/privacy/partners?hl=en-GB&gl=uk. Learn more on the individual cookies and their expiration at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
Bing: These analytics cookies, provided by Microsoft, Inc. are used to collect information about how visitors use our Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. These cookies expire after 1 year. Learn more here: https://privacy.microsoft.com/en-gb/privacystatement
Opt Out: You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below. To opt out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Type: Functionality; Persistent
Spotify: Some of our websites embed playlists from Spotify. When visiting any of our pages with a Spotify playlist, these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between 1 day and 2 months). Learn more here: https://www.spotify.com/uk/legal/privacy-policy/
YouTube: Some of our websites embed videos or include links from YouTube. When visiting any of our pages with content from YouTube these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between 6 months – 2 years). Learn more here: https://policies.google.com/technologies/types
Open Table: We use OpenTable to give you the ability to make bookings online at our restaurants. The cookies from OpenTable allow us to provide this functionality. Learn more here https://www.opentable.com/legal/privacy-policy
Dropbox: Our careers website allows you to upload files from Dropbox. Because we integrate Dropbox into our website, these cookies may be presented on some pages our website. Expiration of these cookies depends on the cookies used (generally, between 1 day – 5 years). Learn more here https://www.dropbox.com/en_GB/privacy
Vimeo: Some of our websites embed videos from Vimeo. When visiting any of our pages with content from Vimeo these cookies may be presented. They expire after 2 years. Learn more here https://vimeo.com/privacy
Opt Out: You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.
Type: Advertising; Persistent
Facebook: Facebook helps you stay in touch with your network through your website/mobile application. Because we include a link for you to view our Facebook profiles via our Site, Facebook includes an advertising cookie on the Site. These cookies expire after 2 months. Learn more here: https://www.facebook.com/policies/cookies/
DoubleClick: Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: http://www.google.com/intl/en/policies/privacy/.
Twitter: Twitter provides real time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our website content over Twitter. Learn more here: https://twitter.com/en/privacy
Opt Out: You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below. The providers listed below also offer direct opt-out functionalities:
Facebook: To opt out, please visit https://www.f.acebook.com/help/769828729705201.
DoubleClick: You may opt out of personalised advertising by visiting Google’s Ads Settings at the following link: https://adssettings.google.com/authenticated. You can also prevent your data from being collected by DoubleClick on our Site by downloading and installing the DoubleClick Opt-out Browser Add-on for your current web browser at the following link: https://support.google.com/ads/answer/7395996.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:
Cookie Settings in Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Cookie Settings in Firefox: https://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Cookie Settings in Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Cookie Settings in Safari:
Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
If you have any questions or concerns, please contact Kindred and the affiliated businesses you engage with at firstname.lastname@example.org.