Reopening FAQs: Keeping Kindred Safe
What is Kindred doing to keep the building as safe as possible?
We have a top-of-the-range, fresh air ventilation system which means fresh air is brought in from outside, filtered, passed through the building and extracted. This is the next best thing to being outside in the fresh air. We are increasing the frequency of disinfecting furniture, surfaces and door handles throughout the day, and we’ll be operating a full check-in, check out a system so we can inform you if you may have been in proximity with someone who has reported becoming unwell.
What precautions are staff taking to ensure a safe environment for your customers? Will they be wearing masks or standing at a distance? How will interactions be different?
Our staff will be temperature checked at the start of their shift and sent home if they have a raised temperature. Staff will be wearing masks so that they can serve you food and drink safely, and gloves will be changed every 30 minutes. Hand washing is by far the best way to prevent transmission, and the practice of 20-second hand washing is already well established within the team.
Is there a limit to how many people can be in Kindred at one time?
We will be capping the number of groups present on each floor to ensure you can have appropriate distance between you and others using the space. If you’d like to have brunch, lunch, dinner, or drinks in the Cellar, we’d recommend calling ahead and booking a table.
What are your payment options?
We have always been a cashless business, and have contactless payment available. For regular customers and members, we have the option for you to save your card details on our system so that you can be charged without even having your card on you. Ask a manager to set this up for you if you’re interested.
How do we book?
Email firstname.lastname@example.org if you’d like to reserve a table in the Cellar, or arrange a tour of the full members club and meeting rooms.
I was told I’d be able to freeze my membership until I was ready to come back. Does this still apply?
During this uncertain time, we're offering all members the option to freeze their membership for three months within the period of one year. If you would like to do this, you will need to send us written notice at least 7 days before your monthly payment date. Please contact email@example.com for more information.
How do l cancel my membership?
If you are on a monthly rolling contract you can cancel with just one month’s notice and you won’t be charged a cancellation fee. If you cancel your membership with less than a month's notice, you will be charged a £50 cancellation fee.
What if there is another lockdown and Kindred closes?
Kindred is classified as a hospitality business and will likely have to close if the government issues another lockdown, or if hospitality businesses are required to close. In that situation, your membership will be paused from the day of closure and will recommence when we reopen. The number of days we’re closed will be added as an extension to your membership end date. If Kindred is closed for longer than a month, we will pause your monthly payments and continue when we reopen.
I’m an existing member. Do I need to pay the admin fee when I renew my membership?
If you were a member before the lockdown, and you’d like to renew your membership, we will waive your admin fee.
Do I have to be a member to use Kindred?
Our bottom floor will always be open to the public for breakfast, lunch, dinner and drinks. To access the members’ club and events on the top two floors you will either need to be a member (full or social) or a signed-in guest of a member.
Are you a members’ club or a co-working space?
Short answer; we’re a members’ club. Long answer: We think people are more than just ‘what they do’ for work and we want to be part of that. In the same way that we’re happy if you want to settle in by the fire to meet your deadline, we also want you to bring your family here for a birthday dinner, or bring a colleague to an interesting event and discuss it afterwards over a bottle of wine. We are a community, and we want you to have fun here as well as be productive here.
What makes Kindred different from other members’ clubs?
We believe that people do better with people, so we make it our business to help you actually meet and get to know others. When you sign up, we get to know you and actively introduce you in person to other people in the community who we think you should know. At Kindred, you’re part of an engaged and friendly community who care about what you’re up to, how you are, and what they can do to help you.
Can I bring guests if I’m a member?
You can bring up to 3 guests with you each day who all need to be signed in at reception. You cannot leave your guests alone at Kindred, and they will need to adhere to our members’ rules. You can bring more than 3 guests if you book a table for a meal.
During this time, your guests will need to be seated with or near you while they are in the building and will need to vacate with you when you leave.
What are your opening hours?
We are currently closed due to the national lockdown. Please check our socials, sign up to our mailing list, or email us for updates.
Can I bring my own food and drink?
We don’t allow any food or drink from outside in the building. We have a large menu for you to choose from throughout the day.
Can I bring my child?
Yes. Your child can attend as one of your guests and attend age-appropriate events with you. Please do not leave your child unattended in the building.
Can I bring my dog?
Yes. You can bring your dog in providing they’re clean and dry, stay on the lead, stay off the furniture, and don’t disturb other people. We reserve the right to refuse entry to your dog.
What’s the application process like for a membership?
You fill in our application form on our website and sign our T&Cs. Your application will be considered, and you will be invited in for a tour and chat with our membership team. We do this to find out more about you and what you’re looking for from Kindred. You’ll be notified about the decision either in person or in writing.
Can I pay monthly instead of annually?
All memberships are on annual contracts, but you can pay monthly if you prefer. The one-off admin fee is waived if you choose to pay annually.
What is the admin fee?
We charge a one-off admin fee for all new memberships, but this is waived if you choose to pay annually.
One-off admin fees (Prices include VAT):
- Annual Memberships (All types): £0
- Full Membership: £200
- Full Membership (Under 30s): £100
- Social Membership: £40
- Social Membership (Under 30s): £25
What’s included in the co-working add-on package?
The co-working add on package is great if you want to build your business from Kindred and need some extra things to make this easier. The package includes a locker (subject to availability), business registration which means you can put Kindred as your address on Companies House, mail handling, unlimited b&w printing, and a 1/3 off meeting room hire.
Can I co-work if I don’t buy the co-working add-on package?
At Kindred we want you to spend your day here how you choose, whether that’s working, meeting up, eating, drinking, learning, socialising. You’re more than welcome to while away your time with your laptop and a coffee, or however you like. The co-working add on is helpful for those who really need to build their businesses from Kindred and need the added benefits of the package.
Why do under 30s get a cheaper membership?
We knew we wanted to do something to make it easier for young people to get involved with our community. They bring new ideas and great energy (as do all our members), but we also know that London can be steep for young people in the early stages of their careers or business journeys. We wanted to give them a step up and let them have the opportunity to get involved in what is already an incredible community.